Whether selling groceries, running funeral homes or operating retail or service businesses, family businesses owners have some things in common.
A 2003 survey or multi-generational family businesses suggests that families are as concerned with the quality of their familial relationships as they are with their company's bottom line. Most are eager to keep the family in the business, increase their wealth, and groom family leaders in each generation.
The study found that families succeed in keeping the family in the business by (1) having a clear and powerful vision, (2) developing entrepreneurial strengths, and (3) planning strategically to mitigate risks and maximize opportunities. Family businesses that successfully pass to succeeding generations share these governance elements:
Structures that ensure the carrying out of the family and business purposes and values and protect family assets.
Clear family roles and responsibilities.
Excellent communication systems that encourage family members to develop necessary skills to succeed in the business and provide independence.
Clear ways for family members to leave the business when the time comes.
How does your family stack up? Complete the family business Status Assessment (below) and determine if your family company knows where it is going and whether it shares a plan for how to get there.
If you answer "No" to more than 7 questions, your family business may benefit from additional planning. You do not have to do it alone. There are lots of books on family business and helpful publications. Family Business magazine and its Web site www.familybusinessmagazine.com offer relevant resources. There are also consultants experienced in working with family businesses.
Each entrepreneur is unique so no family operates its business exactly the same way. Some create a family council to oversee family interests. Others select key advisors and rely on their sage suggestions. Still others form a board of directors.
Some closely-held companies refuse to hire family members until they have successfully completed their education, selected a career and worked outside the business to give them valuable experience and confidence. Some families ensure communication by scheduling family retreats. Others have family Web sites.
There is no single path to success in a family business but, whatever the business, continuous planning and exquisite communication are essential. Knowing where the business is today is critical as you decide how to get where you want the family business to go and grow.
Questionnaire (answer Yes or No):
You want the business to stay in the family.
Family members avoid discussing family matters at work and family business at home.
There is a written policy that clearly states who can own stock.
There is a buy-sell agreement that describes how a stockholder can sell stock and owners know what should happen in case of death, divorce or retirement.
There is a written management succession plan.
Company leaders know how you will select the next company president.
The company has a Board of Directors/advisors.
If yes, does the board meet regularly?
Does the board review policies and business plans?
All top managers and family members have a written job description, performance reviews, and clear decision making authority.
Jobs and roles assigned to family members working in the business regardless of gender or birth order.
The company has a written compensation policy.
Will the senior generation enjoy lifetime financial security?
If yes, the family knows what that financial security entails so it can plan to provide it.
The company has identified future business challenges.
If yes, the company has formulated strategies to address future challenges.
The company regularly reports company finances, the outcome of strategies, trends that may impact the company's success.
The company conducts and documents regular business meetings with company leaders to plan and review the company's progress and challenges.
The company would hire a qualified outsider before it hired an unqualified family member.
Prospective successors are intentionally involved in activities and skill development to prepare them for leadership.
The business can survive without me.
Thanks to Floy Work and Chris Volf, partners at Work Volk Consultants LLC.
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