
When you are about to hire someone, whether its a roofer, car dealer, or cleaning service, how do you check the business out?
If you're like most people, you ask friends for references. If you're tech savvy, you could turn to Angie's List, Craigslist, or Smartpockets.com.
What you might have forgotten is that old standby, the Better Business Bureau. Many people do. So the BBB introduced a $700,000 rebranding campaign recently.
Beverly Baskin, president of the Better Business Bureau of Eastern North Carolina, said recommendations from friends and family work, but only to a point. The same goes for Web sites that let consumers rate businesses.
Start your search with the BBB. Its rebranding campaign - including a new Web site, logo, book series and commercials during shows such as "CSI" and "Grey's Anatomy" - drives the point home. Its slogan: "Start with trust."
If a company is accredited by the BBB, you can find out whether it is properly licensed, the government has taken action against it, or it has operated under another name and run into problems.
Many people know they can register a complaint with the BBB, but few realize that their local office will arbitrate disputes with car dealerships through the BBB Auto Line. Few know that the bureau checks the licenses and the certifications of accredited members each year to make sure they are current.
"We went out on the street and found that people had a different perception of us," Baskin said. "They thought you just call and pay your money and become a member. They didn't know that you had to meet standards and that you have to maintain those standards and that we expel members who do not uphold those standards."
The 95-year old non-profit is making changes to compete better online. One is the new Web site. You can go to the national site, http://BBB.org, type in your zip code and be linked to the local site. The site makes it easier to find a company's report, file a complaint and get consumer alerts and warnings.
The site also will include a monthly list of companies that have lost their accreditation and the reasons why.
BBB will introduce the Better Business Bureau book series. The first three books, "Starting an eBay Business," "Buying a Franchise" and "Buying a Home," will be on sale at Barnes and Noble, Amazon.com and Borders.
The rules for becoming an accredited member remain the same: A company must be in business for at least a year, have the appropriate licenses and certifications and be registered with and maintain its incorporation files with the state.
Baskins hopes the ads will encourage people to check the database before working with a company.
Thanks to Vicki Lee Parker from the McClatchy Newspapers |